Highlights
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Lanseria Airport needed to move to the cloud for consistent service management across multiple departments (a.k.a. ESM).
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Employees and tenants expect IT support wherever they are and whenever they need it, which includes opening tickets and resolving issues via mobile, tablet, desktop, and other devices.
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Success in meeting the uniquely complex needs of the airport is dependent on improving efficiency and quickly resolving issues.
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SysAid partnered with AWS in the AWS Workload Migration Program to ensure that Lanseria Airport maximized the value of their move to the cloud.
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The airport is ensured of consistent, automatic SysAid version updates, seamless integration of new features, and higher-level security measures.
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Streamlined issue resolution, process automation, improved data accuracy, and a cloud-based infrastructure saves time, resources and effort, lowering the overall total cost of ownership.
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Full migration from On-prem to the Cloud completed in under 2 weeks.
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Monthly employee request volume doubled.
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Average MTTR improved by 92%, from 25 days to just 2.
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5.0
NPS, a record high.
“We’d consider more migrations if all migrations could be this effective and quick.”
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